Privacy Policy

ThermoSafe Services is committed to protecting your privacy and handling your personal information responsibly and securely.

ThermoSafe Services is a trading style of Absolute Water Compliance Limited, registered in England & Wales (company no. 14264466).

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

Information We Collect

We may collect personal information when you contact us, submit an enquiry, request information about our services or communicate with our team.

This information may include:

Your name
Company or organisation name
Email address
Telephone number
Property or site address
Details relating to your enquiry
Information required to provide TMV servicing, maintenance or testing
Records of correspondence with us

Our website may also collect technical information automatically, including your IP address, browser type, device information and information about how you use the website.

How We Use Your Information

We may use your personal information to:

Respond to enquiries
Provide information about our services
Arrange TMV servicing, maintenance and testing
Prepare quotations and service documentation
Manage customer relationships
Communicate about existing or requested services
Maintain business and compliance records
Improve our website and services
Meet legal, regulatory and contractual obligations
Prevent fraud and protect our business

We only process personal information where we have a lawful basis to do so.

Lawful Basis for Processing

Under UK data protection law, we may process your personal information where:

Processing is necessary to provide a service or take steps before entering into a contract
We have a legitimate business interest in processing the information
We need to comply with a legal obligation
You have provided your consent

Where processing relies on consent, you may withdraw your consent at any time.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate our business or provide our services. These may include:

Service providers and contractors
IT and website hosting providers
Professional advisers
Payment and accounting providers
Regulatory authorities or public bodies where required by law

Third parties that process personal information on our behalf must handle it securely and in accordance with applicable data protection requirements.

Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected.

Retention periods may vary depending on the nature of the information, contractual requirements, legal obligations and legitimate business requirements.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take appropriate precautions, no method of transmitting or storing information electronically can guarantee complete security.

Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and support analytics.

Some cookies are necessary for the website to function correctly. Other cookies may require your consent before they are placed on your device.

You can manage cookies through your browser settings and any cookie controls provided on our website.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing
Object to certain types of processing
Request the transfer of your information where applicable
Withdraw consent where processing relies on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact ThermoSafe Services using the contact details provided on our website.

Third-Party Links

Our website may contain links to third-party websites. ThermoSafe Services is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Children's Privacy

Our services are intended for businesses, organisations, property managers and other customers requiring TMV services. We do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, legal requirements or how we process personal information.

The latest version will be published on this website.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the details provided on the ThermoSafe Services website.